Privacy Policy for Total Mental Wellness, FL
Effective Date: November 18th, 2025
- Introduction
Welcome to Total Mental Wellness, FL (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy or our practices with regard to your personal information, please contact us at [insert contact email/phone].
This Privacy Policy applies to all information collected through our website https://totalmentalwellnessfl.com (the “Site”), our patient portal, telehealth services, and any related services (collectively, our “Services”).
By using our Services you consent to the collection, use, disclosure and retention of your information as described in this Privacy Policy.
- Information We Collect
2.1 Information you provide to us.
Examples include:
– Contact information such as name, email address, phone number, and mailing address.
– Personal health information and mental‑health details (when you schedule an appointment, complete intake forms, use our telehealth platform or portal). This may include symptoms, diagnosis, treatment history, medications, and payment/insurance information.
– Billing and payment information.
– Patient portal login credentials and communications.
– Communication you send us via forms, email, chat, phone, or telehealth.
2.2 Information we automatically collect.
Includes:
– Device information (IP address, browser type and version, device identifiers).
– Usage information (pages visited, time spent, referring/exit pages, click‑throughs).
– Cookies and similar tracking technologies.
– Telehealth technical metrics.
- Use of Information
We may use the information for:
– Providing, operating and maintaining the Services.
– Scheduling and delivering care, telehealth visits, and follow‑up.
– Billing, claims processing and insurance verification.
– Managing patient records.
– Communicating with you.
– Improving our website and analytics.
– Complying with legal obligations.
- Disclosure of Your Information
We may disclose information:
– To staff, contractors, and service providers.
– For treatment, payment, and healthcare operations.
– When required by law.
– With your consent.
- Your Rights Regarding Your Health Information
You may:
– Request access to your records.
– Request amendments.
– Request an accounting of disclosures.
– Request restrictions.
– Request confidential communications.
- Cookies and Tracking Technologies
Cookies, pixels, and similar technologies may be used to improve the Site. You may disable cookies in your browser settings.
- Security of Your Information
We use reasonable safeguards to protect your information but cannot guarantee 100% security.
- Data Retention
We retain information as long as needed for services, legal obligations, and business operations.
- International Transfers
Information may be transferred to the United States if accessed from outside the country.
- Children’s Privacy
We do not knowingly collect information from children under 13.
- Links to Other Websites
We are not responsible for third‑party websites.
- Changes to This Privacy Policy
We may update this Policy periodically.
- Contact Us
Total Mental Wellness, FL
954-361-2669
863-216-8993
(651) 409-1706
info@totalmentalwellnessfl.com